Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | call centre | COUNTRY | South Africa |
| TIME / DATE | 13:17 Thu 19 Jan | PERSON RESPONSIBLE | sindy |
| CUSTOMER | DIMS | View all reports by user |
 1
 1
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| PROBLEM | CANCELATIONS DEPART |
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| INCIDENT | Thu 19 Jan | ||
| HEADLINE | worst cust service ever |
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| in last year i called in to cancel my service with vodacom spoke to an agent wish have advice me that i need to pay _ 1200 and have advice me that they will put a premature cancellation on my acc so that i can get my airtime every month and it will cancel once my contract have expired two weeks ago i got a message to say that my acc is in area wish is feel that they don't value me as a customer i call in for answers no1 wants to help me feel they are giving me the run around i spoke to several agents phalisa , sindy ,genius ,sibusiso and more wish i cant remember the name .They place me on hold for more than 15 minutes if i ask to speak to a supervisor how can you treat ur customers like that should be ashamed i am so sorry i have chose this service I'm still very young and my itc record is messed up wish i don't tolerate can you please fix my problem since no1 can help me ... bad service ever | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 09:11:54 | Fri 20 Jan 12 |
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Hello DIMS, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| CUSTOMER'S FEEDBACK | DIMS | Time and Date | 08:09:00 | Tue 24 Jan 12 |
| Utterly Disgusted: one of the agents left a voice message on my ph to let me know that they have listened to the call and the agent have advice me that i need to pay the money but the team leader not aware of that what kind off service do you have people not informing each other i always have to repeat myself no one is letting me know what they gone do for me only what the agent did wrong my itc report still messed up acc in areas more than 3-4 weeks poor service everyone is shifting the blame disgusted .. no answ | |||
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