Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | gauteng | COUNTRY | South Africa |
| TIME / DATE | 10:28 Sat 28 Jan | PERSON RESPONSIBLE | vodacom |
| CUSTOMER | muruno | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sat 28 Jan | ||
| HEADLINE | Vodacom worst service ever |
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| I am at boiling point with anger at this clown service provider, they have given me the worst experience in a provider ever whether it's their bad reception and recently headache billing issues, I am currently not able to do anything with my cell and they dont have any answers just numerous ref numbers from their managers and call-centre urgents. I asked vodacom at the begining of my contract to lock my phone when I reach a voluntary limit, and recently discovered my bill went over by almost twice the voluntary set limit, I tried quering this but I get so many useless answers but the one I need. This service is supposed to go hand in hand with an sms service that lets you control your usage but they all come same time to let you know your limit is reached. How this allows me to manage makes no sense. Everything at Vodacom is delayed and is an incovenience to the user. I must wait their proposed 14 days before I can use a phone that I am paying for everyday while their try to rectify something that should be managed proper my them. I am going to take this up legally as I'm done with this network and its bull. | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 11:11:24 | Sat 28 Jan 12 |
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Hello muruno, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 11:05:46 | Mon 6 Feb 12 |
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Hello muruno, We acknowledge that the abovementioned incident has caused you much frustration and express our sincerest apologies for any inconvenience that you may have experienced. We have been advised that our Network and Data Department has been in contact with you regarding to your complaint. Regards Consumer Website Team |
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| CUSTOMER'S FEEDBACK | muruno | Time and Date | 21:24:38 | Tue 31 Jan 12 |
| Utterly Disgusted: This network has lost it, they don't know anything about a value of a customer, they just sit in those offices painting their nails and over-billing customers. I really hate Vodacom and after my contract is over never want to see them again, also glad most people I know share my sentiments and disgust | |||
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