Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | rivonia | COUNTRY | South Africa |
| TIME / DATE | 12:55 Fri 13 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | cherrylady | View all reports by user |
 1
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| PROBLEM | bad service |
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| INCIDENT | Fri 13 Jan | ||
| HEADLINE | Vodacom refusing to give me a cell phone contract |
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| I applied for a cell phone contract with vodacom yesterday,I was looking at gettin the iphone 4s. I filled in all the forms and supplied them with all the information.This was my first time applying for a contract, as ive been on pay as you go. The sales person in the store said he would get back to me with in an hour... he didnt... i called and spoke to him the next day and he said vodacom had refused the contract due to me not having a credit rating. I have +- 7 debit orders coming off this my account monthly, inc a house bond. Seriously!? what? do i need to open 100 clothing store acccounts in order for my application to be approved? This is extremely poor service from vodacom. | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 14:48:59 | Fri 13 Jan 12 |
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Hello cherrylady, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 13:05:16 | Mon 16 Jan 12 |
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Hello cherrylady, As per our telephonic conversation, we have liaised with our Customer Acquisitions department who has rectified the matter. You are welcome to visit the store to apply for the contract. We do apologise for the inconvenience caused. Regards Lyle Petersen |
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| CUSTOMER'S FEEDBACK | cherrylady | Time and Date | 12:43:37 | Wed 18 Jan 12 |
| Quite Impressed: I was very impressed with how quickly vodacom contacted me regarding my complaint. It was an error on vodacoms side, which has so far been fixed (i dont have my phone in hand yet) I almost went to another cell phone provider but decided to give vodacom another chance. In future i think they need to be more aware that there could be technical errors on their side so that new customers dont feel embarresed when their application is denied | |||
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