Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | corporate park | COUNTRY | South Africa |
| TIME / DATE | 22:47 Mon 16 Jan | PERSON RESPONSIBLE | Mary Tswai |
| CUSTOMER | stealthsa | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 16 Jan | ||
| HEADLINE | Vodacom millionaires not paying out prize |
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| One of my mobile numbers won money in the vodacom millionaires. I sent the required documentation back in November 2011 as requested by Mary Tswai. I have followed up and to date still have not received a response or the prize payout. If the competition was valid why is it taking so long to pay and why do they not even bother responding. I have been a subscriber with the same number for 14.5 years and this definately even trumps the poor call quality of late. Winning a competition is supposed to be a positive thing but this just highlights pure incompetence. | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 09:32:23 | Tue 17 Jan 12 |
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Hello stealthsa, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 13:52:58 | Tue 17 Jan 12 |
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Hello stealthsa, We do thank you for the feedback and apologise for the inconvenience caused. Kindly be advised that we escalated the matter to Mary and her line manager for urgent review and feedback. We will advise you once we received the feedback. Kind regards Rochell Carolus |
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| CUSTOMER'S FEEDBACK | stealthsa | Time and Date | 08:14:30 | Thu 19 Jan 12 |
| Over the Moon: Vodacom responded very quickly on hellopeter and then contacted me within 2 days. The matter has been resolved and the prize money has been paid out. | |||
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