Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 15:55 Mon 23 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | 44MD178 | View all reports by user |
 2
 0
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 23 Jan | ||
| HEADLINE | Slow BlackBerry internet Speed |
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Good Day. I subscribe to BIS at R59.00 every month but I am hardly able to browse the internet, I use Facebook and Google the most, I do not abuse the BIS service. When I called customer service I was informed that there are customers using their phones as modems and Vodacom is throttling the service. I have reset my phone to factory default with no improvment. My work Blackberry is the same. I pay for a service I do not abuse.. Please Vodacom, sort out my problem as you are my preferred network. Kind Regards, Steven. |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 09:36:08 | Tue 24 Jan 12 |
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Hello 44MD178, There have been no changes implemented on the BlackBerry service and we are not slowing any customer's access. We are working with the makers of BlackBerry, Research in Motion, to find a solution to manage the issue of a very small number of customers using the BlackBerry service to download vast amounts of data. These downloads, which are not part of the fixed fee on-device service, are responsible for degrading the service for all other users. By taking these steps, we'll improve the experience for all of our BlackBerry customers. I have also responded to you via email in order to address your concerns. Kind regards Rashieda Jattiem |
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| CUSTOMER'S FEEDBACK | 44MD178 | Time and Date | 12:10:05 | Tue 7 Feb 12 |
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Over the Moon:
Good day. Thank you very much for your emails and response, you have looked after me very professionally indeed. The BIS speed is fine now:-) Thank you again!! |
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