Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Westgate | COUNTRY | South Africa |
| TIME / DATE | 13:53 Mon 30 Jan | PERSON RESPONSIBLE | Store Manager |
| CUSTOMER | hydrogen | View all reports by user |
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| PROBLEM | Damaged Goods |
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| INCIDENT | Mon 30 Jan | ||
| HEADLINE | Shocking! |
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| My husband upgraded his contract a couple of days ago, and got a samsung galaxy S2. The store manager told him to take it home, and check whether it's hanging, and to return it within 7 days for replacement should he be unhappy. He was there on Friday, and they told him that they weren't going to replace it, but send it in for repairs - totally against the consumer law. We also suspect that this phone might be second hand, as there are two different stickers on the box. I would really appreciate it if someone from vodacom could phone my husband. Call centre reference numbers: S3-LPW3Q-QQP0O | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 08:43:01 | Tue 31 Jan 12 |
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Hello hydrogen, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 11:06:28 | Wed 1 Feb 12 |
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Hello hydrogen, Please accept my sincere apology for the inconvenience caused in this regard. I have responded to you via email in order to address your concerns. Kind regards Rashieda Jattiem |
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| CUSTOMER'S FEEDBACK | hydrogen | Time and Date | 13:11:10 | Mon 6 Feb 12 |
| Quite Impressed: A big thanks to Chris from the callcentre, the Westgate store manager Andrew Lutchman, and Samsung Rep Marlene Pillay. | |||
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