Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Customer Service | COUNTRY | South Africa |
| TIME / DATE | 19:24 Sun 22 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | fjurgens | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Sun 22 Jan | ||
| HEADLINE | ONCE again NO info from Vodacom |
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I entreded a complaint last week about waiting for ino and availability on the I Phone 4S and i received an sms from Customer service - which was last week Thrusday saying that i will be kept in the loop. No phone call or number to call so i have been left in the dark with only a womans name and i have tried for over a week now to get ahold of her with NO luck. Vodacom do you have staff that look after or cater for customers? You guys go out of your way to get the customer but once you have them you forget ahbout them... This is now the 2nd entry in a week and a half. I have been on a waiting list sice 11 Dec 2011 Numerous call to ALL Vodashops in my area No contact made with me in over a week |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 10:37:21 | Mon 23 Jan 12 |
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Hello fjurgens, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| CUSTOMER'S FEEDBACK | fjurgens | Time and Date | 18:32:06 | Wed 25 Jan 12 |
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Over the Moon:
Thanks to Andrew at Vodacom Westgate / Lisa in Customer care / Wade vodacom regional. You guys wnet out of your way to get me my Apple 4S! I wish i could deal with more people like you! Thanks Francois |
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