Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Roodepoort | COUNTRY | South Africa |
| TIME / DATE | 16:00 Thu 26 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | contrid | View all reports by user |
 1
 5
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| PROBLEM | Breach of Contract |
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| INCIDENT | Thu 26 Jan | ||
| HEADLINE | No internet in the evenings |
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I'm located in Roodepoort. Very odd as my internet works perfectly fine during the day without any problems, just the occassional hiccup here and there but as the clock strikes 8pm in the evenings, my internet goes off completely. This has been ongoing for 3 weeks now, every evening when I sit down to do work at my home-office, there is no internet to use so I have to worry about things that need to be done until the morning. How does this work? Do they just switch off the connection after 8pm because the network is busy or what is going on here? The signal strength is full, it shows HSPA+ and it connects fine. It doesn't receive any data. This is completely unacceptable, I don't have the same issue with 8ta, it works fine. |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 11:57:05 | Fri 27 Jan 12 |
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Hello contrid, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 18:13:46 | Mon 30 Jan 12 |
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Hello contrid, Thank you for bringing this matter to our attention. Our records reflect that Desiree of our Network Management Division made contact with you and advised accordingly. We do apologise for the inconvenience caused and appreciate your patience thus far. Regards Moddy Motebejane Consumer Websites |
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| CUSTOMER'S FEEDBACK | contrid | Time and Date | 16:39:49 | Wed 1 Feb 12 |
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Over the Moon:
Vodacom customer and technical support has been great. I received several calls to assist me and inform me of what is going on. Kudos |
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Relevant content (Last 5 Breach of Contract Problems)
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14:31:27 Fri 25 May 12
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