Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | N/A | COUNTRY | South Africa |
| TIME / DATE | 09:02 Mon 6 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | xkubr | View all reports by user |
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| PROBLEM | Feedback / Response |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | No data bundle used-up SMS |
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I did not receive an SMS notification informing me that my data bundle had been used-up and as a result I was not made aware of the out-of-bundle rate being charged for the data. I have now, unknowingly used up all the remaining airtime. Why was I not informed of my data bundle being used up? I want my airtime refunded. To make matters worse I have submitted several queries through the Vodacom website with no responses. Clint. |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 10:57:51 | Mon 6 Feb 12 |
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Hello xkubr, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 15:09:02 | Wed 8 Feb 12 |
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Hello xkubr, We apologise for the circumstances in which your posting has reached us. Our records reflect that Julian of our Advanced Data Solutions made contact with you and advised accordingly regarding your account. We do apologise for the inconvenience caused. Regards Moddy Motebejane Consumer Websites |
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| CUSTOMER'S FEEDBACK | xkubr | Time and Date | 09:42:27 | Wed 8 Feb 12 |
| Quite Impressed: Vodacom contacted me and the gentleman I spoke to was courteous and took the time to listen to my complaint. Vodacom has offered to give me a data bundle for the value of the airtime I lost. I am satisfied with the response I have received. | |||
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