Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | somerset west | COUNTRY | South Africa |
| TIME / DATE | 09:00 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | rmarshall | View all reports by user |
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| PROBLEM | Damaged Goods |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | New blackberry bold 9900 giving lots of problems |
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| I got my blackberry bold on the 8th Dec 2011. It has given me a lot of trouble. Its battery life is shocking. I have turned off all the applications that us a lot of power. It cuts me off when I am speaking on the phone and a message 'restore connections' comes up.The battery overheats The last straw- It now doesn't charge. I took it in to the Vodacom Care shop in Somerset west ,Main Road-got excellent service there- they tested the battery and the charger, checked the software and had to send it away . It will take 7-14 days to repair. I cant believe it. The store was kind enough to give me a loan phone- one which only smses and calls- I need a smartphone- thats why I have one in the first place. How will I conduct my business for the next 14 days? I f want a new phone- how can a phone be faulty after 6 weeks. I have been using blackberry since 2008. I am really fed up. | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 09:28:15 | Wed 1 Feb 12 |
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Hello rmarshall, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 09:57:53 | Thu 2 Feb 12 |
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Hello rmarshall, Please accept my sincere apology for the inconvenience caused in this regard. Vodacom repair branches offer loan units as a courtesy to customers and this is subject to availability. In general, loan units will be an entry level device which is provided for use during the repair/assessment period. I have requested that the Head Office expedite your repair. Kind regards Rashieda Jattiem |
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| CUSTOMER'S FEEDBACK | rmarshall | Time and Date | 10:25:49 | Fri 3 Feb 12 |
| Quite Impressed: Vodacom responded relatively quickly to my complaint. I can go into a store and get a new phone today. | |||
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