Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | CALL CENTRE | COUNTRY | South Africa |
| TIME / DATE | 15:47 Mon 6 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | ABDULISMAI | View all reports by user |
 1
 0
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| PROBLEM | SWORN AT BY THE CONSUL... |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | MOST APPUALING INCOMPETENT SERVIICE THE CALL CENT |
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I CALLED 6 TIMES TO HAVE MY PHONE UPGRADED AFTER RECIEVING A CALL FROM VODACOM APOLOGISING TO ME FOR THE INCOMPETENT SERVICE RECIEVED FROM THE AGENT LAST WEEK WHO SWORE AT ME. THEY HEARD THIS ON THE RECORDING. TODAY I CALLED THEM TO UPGRADE MY PHONE AND SPOKE TO BABULANI, AFTER GIVING HER EVERYTHING SHE JUST CUT ME OFF. IF IT WAS BY ACCIDENT WHY DID SHE NOT CALL BACK? I CALLED AGAIN AND SPOKE TO KHANYO AND SHE HELPED ME. INFACT SHE EVEN GUIDED ME IN MY SELECTION. WHY DID BABULANI TREAT ME LIKE THIS. IS IT BECAUSE I HAVE A DISABILITY AND ASKED HER TO TALK A LITTLE SLOWER? WHEN I TOLD HER OF MY DISABILITY SHE LAUGHED AT ME WHY? IT IT WERE HER BROTHER OR FATHER AND I DID THAT HOW WOULD SHE HAVE FELT? IS THIS HOW YOUR CALL CENTRE STAFF ARE TRAINED? MOCK PEOPLE? I AM SERIOUSLY CONSIDERING CANCELLING MY CONTRACTS WITH YOU PEOPLE. YOU MOCK PEOPLE WITH DISABILITIES? THANKS *** WILL PUNISH YOU |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 15:59:04 | Mon 6 Feb 12 |
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Hello ABDULISMAI, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 15:05:10 | Fri 10 Feb 12 |
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Hello ABDULISMAI, On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused. This is certainly not in line with Vodacom's aim in achieving service excellence. Our records reflect that the matter has been resolved. Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organization. You may email us on customercare@vodacom.co.za or contact us on 082111 (free from a Vodacom sim) should you have any enquiries. Kind regards Consumer Website Team |
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| CUSTOMER'S FEEDBACK | ABDULISMAI | Time and Date | 10:09:17 | Thu 9 Feb 12 |
| Utterly Disgusted: WHAT CAN I SAY. THE SIMPLE RESPONSE A CONSULTANT WILL CALL? TO DATE IT HAS NOT HAPPENED AND DONT THINK IT WILL. THIS HAPPENS WHEN YOU DEAL WITH THESE CORPORATES YOU GET SWALLOWED. THEY DONT CARE | |||
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