Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Upgrades | COUNTRY | South Africa |
| TIME / DATE | 12:35 Wed 1 Feb | PERSON RESPONSIBLE | Upgrades |
| CUSTOMER | wayne7480 | View all reports by user |
 2
 0
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| PROBLEM | Out of Stock |
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| INCIDENT | Tue 31 Jan | ||
| HEADLINE | IPhone 4s |
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Pre-registered for Iphone 4s last year in November knowing I have an upgrade due at end of Jan 2012. Receive a call yesterday from Vodacom Direct referrring to my pre-registration and stating that my phone is available. Then comes the bombshell, oh sorry, only for a new contract not for an upgrade. So I contact upgrades - and guess what, sorry they don't have any stock. Now apparently they Vodacom Upgrades have a different warehouse to Vodacom Direct and if you want to upgrade, well then you'll just have to wait. I was told "there is a global shortage of Iphone 4s'" - very well Vodacom, but it seems this shortage is not being experienced by MTN, nor by your Vodacom Direct warehouse!?! Apparently existing customers aren't important to Vodacom!!! Guess I'll wait three months for contract to expire and go elsewhere where they might actually want my business. |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 14:02:04 | Wed 1 Feb 12 |
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Hello wayne7480, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 11:07:22 | Thu 2 Feb 12 |
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Hello wayne7480, As telephonically discussed we are pleased to be of assistance to you. We received confirmation that the unit was released and it will be delivered within 3-5 working days. Kind regards Rochell Carolus |
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| CUSTOMER'S FEEDBACK | wayne7480 | Time and Date | 12:38:57 | Tue 7 Feb 12 |
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Over the Moon:
Really impressed...phone was delivered the very next day. Big thanks to Rochell! |
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Relevant content (Last 5 Out of Stock Problems)
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