Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | call center | COUNTRY | South Africa |
| TIME / DATE | 10:53 Fri 27 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | Sasha Verbiest | View all reports by user |
 2
 0
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| PROBLEM | Call Centre!! |
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| INCIDENT | Fri 27 Jan | ||
| HEADLINE | incorrect information logged after 2hrs on phone |
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16/12/2011 I signed a 24 month Contract with Vodacom(V) via Incredible Connection (IC), which took 2,5hrs to activate, as "Vodacom system was down". SMS Your Application for Referral number 12028259 has been approved. 20/01/2012 unable to make calls V shop informed it *** case. Was activated as a corporate account instead of single user by incompetent staff. IC informed I need to come in to collect new sim card. It 60kms out my way. IC informed that they now need to do change of ownership they need 3 month bank statement. No you already activated account not faxing or emailing my stuff not going back to bank. 25/01/12 I called Voda call center15h55 to 18h15 transferred from one call centre person to next S3-LPT30-04DSG has been logged; reply on 26/01/12 Good day miss Sasha regarding the SIM SWAP, I called to find out if the query has been resolved. Kind regards retentions upgrades and cancellations Admin team Lesley DEANE. No you did not speak to me. I then called the call centre again on 26/01re explaining what happened S3-LPU3J-JHYOR, request logged just need phone to work. |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 12:13:47 | Fri 27 Jan 12 |
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Hello Sasha Verbiest, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 09:07:31 | Mon 30 Jan 12 |
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Hello Sasha Verbiest, Kindly be advised that we escalated your query to the CLO (Client Liaison Officer) in our Customer Acquistion department for urgent investigation and feedback. Kind regards Rochell Carolus |
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| CUSTOMER'S FEEDBACK | Sasha Verbiest | Time and Date | 09:47:18 | Mon 30 Jan 12 |
| Over the Moon: I would like to thank Lesley Deane for sorting out my issue with the contract for my daughter, her phone is up and running. Lesley Deane gave outstanding service, thank you so much :-). | |||
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