Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | call centre | COUNTRY | South Africa |
| TIME / DATE | 12:24 Wed 1 Feb | PERSON RESPONSIBLE | call centre 082 111 T... |
| CUSTOMER | SamuelK | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Incompetent call centre staff - Caused me a loss |
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I purcased a 20gig data bundle fro R499 in December which had an expiry date at the end of January 2012. When I checked my balance by the end of January I was surprised to have had 9gig left. I then phoned Vodacom customer care to ask if there will be a way that I can carry over a balance to the new month or am I forced to use it all up on the weekend before the end of January 2012. The lady who helped me then asked me to hold she needs to ask her supervisor, which I did for quit some time. She then said that I need to load a new data bundle before the end of the month and then my old balance including the new balance will only expire end of February. I continually asked her "Are you sure". "Yes Sir!" she assured me. My balance on the 31st Jan was 8gig. On the same day I loaded 10mb bundle and when I checked my acount it said I have a total of 8 something gig left and expiry date is end of Feb. Well today the 1st FEbruary 2012 my balance is 10mb. They have deducted the 8 gig. NOw I honestly feel I need to be composated for the incompitence of there call centre. or refunded for I would have used the 8gigs if she had given me te correct info. I suffered a loss & expect a refund |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 14:00:23 | Wed 1 Feb 12 |
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Hello SamuelK, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 15:58:20 | Wed 1 Feb 12 |
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Hello SamuelK, As per our telephonic conversation, you query has been resolved. Regards Lyle Petersen |
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| CUSTOMER'S FEEDBACK | SamuelK | Time and Date | 16:00:53 | Wed 1 Feb 12 |
| Quite Impressed: Thnak you Lyle and team for sorting out the problem within minutes. VEry effecient and profesional. | |||
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