Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Customer Service | COUNTRY | South Africa |
| TIME / DATE | 20:03 Mon 16 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | ants | View all reports by user |
 1
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| PROBLEM | Passing the Buck |
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| INCIDENT | Mon 16 Jan | ||
| HEADLINE | Free minutes disappear before agreed time? |
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I had a Vodacom contract which was cancelled and I was told that it will be switched to a pre-paid number @ midnight on 31/12/2011. I know that I had over 160 free minutes (off-peak) on the phone. Imagine my surprise when I wanted to use the phone on 31/12/2011, only to discover that there were no minutes left on the account? I called 111 and was soved frpom pillar to post until eventually someone told me that all free minutes were cancelled the night before... I paid for the contract until midnight 31/12/2011, and ONLY THEN, were any unused minutes supposed to cancelled / forfeited??? I feel robbed...Thanks Vodacom!!!! |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 09:31:37 | Tue 17 Jan 12 |
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Hello ants, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 13:59:01 | Tue 17 Jan 12 |
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Hello ants, Kindly be advised that we sent you an email as we require more information to assist in resolving your enquiry. Kind regards Rochell Carolus |
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| CUSTOMER'S FEEDBACK | ants | Time and Date | 11:29:49 | Mon 30 Jan 12 |
| Quite Impressed: Thank You VERY Much for a speedy & favourable response!!! | |||
Relevant content (Last 5 Passing the Buck Problems)
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(( • )) Supplier's response | ||
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