Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Callcentre | COUNTRY | South Africa |
| TIME / DATE | 10:12 Thu 12 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | pilot guy | View all reports by user |
 3
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| PROBLEM | Passing the Buck |
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| INCIDENT | Thu 12 Jan | ||
| HEADLINE | Do not try and un-blacklist a handset |
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| I misplaced my iPhone 6 weeks ago and after searching high and low - with no avail - blacklisted the handset. As Murphy's law would have it, we found the handset the day after blacklisting it. It is now just over 5 weeks since I tried to un-blacklist the handset without any joy with Vodacom. For those who read this - do not expect any service from Vodacom and do not expect any results other than realising you hsould have selected another service provider right from the start. | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 11:08:36 | Thu 12 Jan 12 |
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Hello pilot guy, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 08:51:14 | Fri 13 Jan 12 |
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Hello pilot guy, As per our telephonic conversation, your query has been resolved. Regards Lyle Petersen |
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| CUSTOMER'S FEEDBACK | pilot guy | Time and Date | 09:38:36 | Fri 13 Jan 12 |
| Quite Impressed: I jusat want to thank Lyle Petersen for his prompt response and excellent service. The problem has been addressed within 20 minutes after our initial telephone conversation. | |||
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(( • )) Supplier's response | ||
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