Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 11:56 Sat 21 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | NickSwann | View all reports by user |
 1
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| PROBLEM | Upgrades |
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| INCIDENT | Thu 19 Jan | ||
| HEADLINE | Corporate Upgrade! |
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I went to Vodacom world to get my contract upgraded - account is in my name, but I get sponsored billing. I phoned their Corporate Line yesterday (18/01) to get all the relevant information etc so that I can get everything in place (can only be processed due for upgrade 19/01.) I went to Vodacom World due to the fact that the Corporate Line told me if they order it it will take 3 days! My current phone is not working since 5/01, so I am in need for a new phone - I can't wait another 3 days - I have already been without for nearly 2 weeks! I work right next door to Vodaworld so I quickly went over. After nearly an hour of visiting three different counters (Accounts in WICC, Info in WICC and Vodacom Shop) I got the answer that I need to do it over via Corporate Accounts and that will take a minimum of 48hrs. Highly irritated, I phoned Corporate - NOW they suddenly have to create a deal for me and will phone me back - I am still waiting couple hours later. Now what should have been at the earliest Monday will probably only be next Tuesday - if I am lucky!!!!! Why come yesterday they could process it directly and now they need to phone me? Meanwhile I am still without phone |
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| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 13:17:23 | Sat 21 Jan 12 |
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Hello NickSwann, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 14:53:25 | Mon 23 Jan 12 |
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Hello NickSwann, Please accept my sincere apology for the inconvenience caused in this regard. Our records reflect that the upgrade is in process. I have escalated this matter to the Corporate Division for further investigation and feedback. Kind regards Rashieda Jattiem We are glad to hear that the matter has been resolved. We do appreciate your feedback and we will certainly ensure that the appropriate corrective measures are implemented. Kind regards Rashieda Jattiem |
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| CUSTOMER'S FEEDBACK | NickSwann | Time and Date | 14:28:17 | Mon 23 Jan 12 |
| Quite Impressed: After I lodged this report, I have had several other issues. After speaking to our Account Manager, it has been resolved. I am very happy to have received both speedy service (eventually) and the deal I was offered initially. My only issue is why it should have taken me so long and had to go to such lengths to get what I wanted and was optioned in the first case. But for now I am a happy customer. | |||
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