Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | HEAD OFFICE | COUNTRY | South Africa |
| TIME / DATE | 17:19 Sun 22 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | devanm007 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Sun 22 Jan | ||
| HEADLINE | CHARGED EXORBITANT AMOUNTS FOR DATA USAGE |
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| I RECENTLY UPGRADED MY CONTRACT TO A ANYTIME 100 CONTRACT. MY CELLPHONE BILL NOW COMPRISES OF EXORBITANT DATA USAGE BILLS. I HAVE A BIS SERVICE WITH THE CONTRACT AND I DO NOT DOWNLOAD ANY SONGS, VIDEOS ETC. VODACOM NEEDS TO EXPLAIN WHY THIS IS SO. IT SEEMS IM BEING CHARGED JUST TO BROWSE THE INTERNET COS THATS THE ONLY THING I DO!!!! VODACOM IS ENGAGING IN DAYLIGHT ROBBERY!!! PATHETIC!!! | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 17:25:27 | Sun 22 Jan 12 |
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Hello devanm007, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 15:14:33 | Fri 27 Jan 12 |
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Hello devanm007, We are happy to hear that our Advanced Data Solutions made contact with you on the and advised accordingly regarding your account. We do apologise for the inconvenience caused. Regards Moddy Motebejane Consumer Websites |
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| CUSTOMER'S FEEDBACK | devanm007 | Time and Date | 12:01:44 | Wed 25 Jan 12 |
| Over the Moon: Justin fromVodacom called to sort the problem out. I made it clear again that I do not watch videos or streaming or do any downloading of data. He said that as a "goodwill gesture" vodacom will reverse the data charges for the last 2 months!!! This is not yet reflecting on my current bal tho. I am very glad with the response | |||
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