Vodacom Conversion
 SUPPLIER |
Vodacom |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Vodasure | COUNTRY | South Africa |
| TIME / DATE | 14:58 Thu 2 Feb | PERSON RESPONSIBLE | Claims (Nicole) |
| CUSTOMER | Nico007 | View all reports by user |
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| PROBLEM | Out of Stock |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Change of Claim Excess |
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| I had a problem with my iphone it stopped charging, I took it into vodacare sandton.As the phone could not be repaired I was called by vodasure to tell me that I can get a iphone 4S as the iphone 4 is discontinued. However I should pay an excess of R750 , I said thats fine and asked how long is the quote valid, they said 60days I have tried for about 3 weeks to find stock of the iphone 4S as none of the vodacom stores have stock , if not the whole country.However after about a month of no iphone and no cellphone ? I came across a store that had 1 in stock.I wen to the store and they called vodasure the agent (nicole) answered, and advised that I need to pay R750 , plus an additional R400 as the price increased on the 4S, I asked to speak to a manager and they are on lunch and assistant is busy (all on lunch the same time). ?? Y do we pay for insurance , if we always have issues , if VODACOM claims to be the industry leaders why do they get a under performing insurance company that always gives there client hassles ???? VODASURE does not care for Vodacom Subscribers , if the quote is valid for 60 days and I laimed in under 30 , Why do I need to pay an extra R400. Terrible Service | |||
| SUPPLIER'S RESPONSE | Vodacom | Time and Date | 09:04:50 | Fri 3 Feb 12 |
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Hello Nico007, Vodacom acknowledges receipt of your posting; your reference number is PC-Z9UI-3J4I1. Regards, Consumer Website Team |
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| UPDATED RESPONSE | Vodacom | Time and Date | 08:58:31 | Tue 7 Feb 12 |
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Hello Nico007, Kindly be advised that we have received feedback from Vodasure who advised that the prices have increased due to inflation. The excess is 10% of the cash price and therefore the additional is applicable. Should you require any further assistance, please contact the Vodasure office on 0821952. Regards Consumer Websites Team |
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| CUSTOMER'S FEEDBACK | Nico007 | Time and Date | 10:23:21 | Thu 9 Feb 12 |
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Utterly Disgusted:
Still NO RESOLUTION ???? THIS IS PATHETIC SERVICE !!! |
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Relevant content (Last 5 Out of Stock Problems)
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