Vodacom Conversion

SUPPLIER	Vodacom	INDUSTRY	Telecommunications
BRANCH / AREA	Gauteng	COUNTRY	South Africa
TIME / DATE	13:37 Thu 26 Jan	PERSON RESPONSIBLE
CUSTOMER	bansheeman111	View all reports by user	1 1
PROBLEM	False sales!	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 26 Jan
HEADLINE	Blackberry
After I bought a Blackberry, to which part of the package was the so called "blackberry app world" I noticed that I cannot download Apps, as soon as I connect to the App world, the phone tells me I need to do a Identity Update, upon agreeing to do the update, it comes back with an error saying that the ID server is unreachable, I should try again later. Two months have now passed and still no access to the App world, and upon phoning vodacom, my SP, they unfortunately cannot do anything about it because the server is in the UK, and the technical team is working on it. How does it take two months to sort out a server? Why did vodacom sell me a Blackberry if they knew it is not working, rather that suggesting a different alternative! Add a new Vodacom Report Inappropriate report?
SUPPLIER'S RESPONSE	Vodacom	Time and Date	14:13:55 \| Thu 26 Jan 12
Hello bansheeman111, Vodacom acknowledges receipt of your posting. Please note that a consultant will make contact with you in due course. Regards Consumer Website Team
UPDATED RESPONSE	Vodacom	Time and Date	15:23:25 \| Fri 27 Jan 12
Hello bansheeman111, Thank you for your feedback. I have escalated this matter to the Advanced Data Division for further investigation and feedback. Kind regards Rashieda Jattiem
CUSTOMER'S FEEDBACK	bansheeman111	Time and Date	16:51:48 \| Mon 30 Jan 12
Quite Impressed: Happy with customer feedback, will be even more impressed if the call centre were also informed about the solution in future, Thanks