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Vodacom Direct - Customer Feedback and Analysis

Shown below are the statistics for Vodacom Direct based on the customer feedback for the given time-frame.

Frequent Customers (last 12 months)
Chart
 Compliment ddddd (19) 10%
Complaint (180) 90%
Customer Compliment Complaint
1. Kholofelo21
2. alicia261103
3. mkwanazi02
4. meisterful02
5. MiguelF02
Nature of complaints (last 12 months): 180 reports - Vodacom Direct
Bad Attitude (4) 2% Bad Attitude
Billing/Accounts (29) 16% Billing/Accounts
Breach of Contract (11) 6% Breach of Contract
Call Centre!! (12) 7% Call Centre!!
Damaged Goods (7) 4% Damaged Goods
Feedback/Response (32) 18% Feedback/Response
Late/No Delivery (26) 14% Late/No Delivery
Other (43) 24% Other
Out of Stock (6) 3% Out of Stock
Chart
 Passing the Buck Passing the Buck (5) 3%
Pricing/Barcodes Pricing/Barcodes (2) 1%
Repairs/Servicing Repairs/Servicing (2) 1%
Spam Spam (1) 1%
Nature of complaints (last 12 months): 51326 reports - Telecommunications Industry Analysis
Bad Attitude (1987) 4% Bad Attitude
Billing/Accounts (14163) 28% Billing/Accounts
Booking Query (66) 0% Booking Query
Breach of Contract (2372) 5% Breach of Contract
Call Centre!! (3154) 6% Call Centre!!
Competitions (66) 0% Competitions
Damaged Goods (1140) 2% Damaged Goods
Expiry Date (129) 0% Expiry Date
Feedback/Response (4514) 9% Feedback/Response
Chart
 Hygiene Hygiene (7) 0%
Late/No Delivery Late/No Delivery (1997) 4%
Other Other (14548) 28%
Out of Stock Out of Stock (597) 1%
Passing the Buck Passing the Buck (1343) 3%
Pricing/Barcodes Pricing/Barcodes (210) 0%
Repairs/Servicing Repairs/Servicing (4739) 9%
Spam Spam (294) 1%
Back

Please note: All Reports & Stats fall away after 12 months

 
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