Virgin Mobile South Africa Compliment
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Pretoria | COUNTRY | South Africa |
| TIME / DATE | 15:46 Thu 5 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | AlexT | View all reports by user |
5
 6
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| NATURE | OVERALL GOOD SERVICE. |
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| INCIDENT | Thu 5 Jan | ||
| HEADLINE | YEARS OF GREAT SERVICE. |
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I am not sure how long I have been with Virgin Mobile but it has been more than 4 years. I actually moved my accounts form Vodacom over to Vrigin Mobile because of Very Bad Service. And I have to say that I have received nothing but Great service from Virgin. I have got 3 phone account with them 2 that I use and 1 that my fiance uses and both of us have nothing to complain about. I usually do my business at the Virgin Mobile Hatfield store and I have to say the people there are always friently and happy to help even over the phone. When I call your Customer Call Centre my calls are answerd quickly and I always find a friendly person on the other end of the line. They always help me quickly and help me understand everything. Also everywhere I go I have service or signal on my phone, never have I been disconnected. The only thing I can say is that you need to have a look at signal strength in the rural areas. My mother stays in Brits and we go there often and signal is not very strong there but even there I still have a signal. To VIRGIN MOBILE THANK YOU VERY VERY MUCH FOR YOUR EXCEPTIONAL SERVICE!!! I AM ONE VERY HAPPY CUSTOMER! |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 12:29:47 | Fri 6 Jan 12 |
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Hello AlexT, Thank you for the positive feedback. We are delighted with your positive commentary on the service you have encountered with the Virgin Mobile family. Please be informed that we would like to assure you that we are committed to continually improving our service to our customers. All our customers are important to us and as such we aim to solve all problems speedily and to the satisfaction of our customers. Thank you for allowing us the opportunity to respond to your feedback. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | AlexT | Time and Date | 13:52:20 | Thu 19 Jan 12 |
| Over the Moon: Very Happy with the service I am receiving!! | |||
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