Virgin Mobile South Africa Compliment
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Brooklyn | COUNTRY | South Africa |
| TIME / DATE | 14:10 Thu 22 Dec | PERSON RESPONSIBLE | Alice in Brooklyn |
| CUSTOMER | Waynehd | View all reports by user |
1
 0
|
| NATURE | Going the Extra Mile |
 Post this report to your Facebook page Post this report to your Twitter page
|
|
| INCIDENT | Fri 16 Dec | ||
| HEADLINE | VERY GOOD SERVICE |
||
|
I recently moved from Vodacom to Virgin due to the attractive packages on offer. This included a new handset, having my number ported etc. Everything went smoothly but i found that 3G was not working on the new phone. I logged a call with Virgin's Helpdesk, and nothing seemed to get done for 3 days. After 3 days of desperation i stopped over at Brooklyn Mall and spoke to Alice about the problem. Being a Saturday Alice mentioned that she could assist me, but only on Monday as the technical team could only help then. I walked out of the shop wondering if anything will ever come from this visit and if I'd made the right move from Vodacom? To my surprise on Monday Alice called to say that the problem had been resolved and that i should just restart my phone. 3G was now working fine. I'm very impressed with Alice following up and making sure that my issue was resolved. I've seen the large amount of complaints on this site, which concerned me to move to Virgin. The helpdesk definitely needs more proactive people that will call you back and make sure the problem is resolved. It may be early days still, but I'm now saving R150 pm and everything seems fine. |
|||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 12:42:32 | Fri 23 Dec 11 |
|
Hello Waynehd, Thank you for the positive feedback We are delighted with your positive commentary on the level of service you have encountered at Virgin Mobile South Africa. We would like to assure you that we are committed to continually improving our service to our customers. We at Virgin Mobile strive to achieve the highest level of service excellence and regard each and every customer as an important and critical part of our business. Thank you for allowing us the opportunity to respond to your feedback. Regards, Virgin Mobile |
|||
Relevant content (Last 5 Compliments)
 |
|||
 |
|||
|
|
|||
 |
|||
|
|
Facebook Application
