Virgin Mobile South Africa Compliment
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 11:43 Mon 19 Dec | PERSON RESPONSIBLE | |
| CUSTOMER | DERYNB | View all reports by user |
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| NATURE | Billing/Accounts |
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| INCIDENT | Mon 19 Dec | ||
| HEADLINE | Problem Solved |
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I had a complaint with Virgin Mobile, regarding billing and account payments. They attended to it and solved it. I am now very pleased. I think their staff need to be commended on dealing with angry customers calmly and professionally. There is clearly some seroius operational issues that Virgin Mobile are dealing with, given the number of customer complaints on their facebook page and on HelloPeter. I sincerely hope they solve the root problems soon, in the meantime, there staff do a good job of trying to placate irate customers and solve their problems. |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 13:27:09 | Mon 19 Dec 11 |
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Hello DERYNB, Thank you for the positive feedback. We are delighted with your positive commentary on the level of service you have encountered at Virgin Mobile South Africa. We would like to assure you that we are committed to continually improving our service to our customers. We at Virgin Mobile strive to achieve the highest level of service excellence and regard each and every customer as an important and critical part of our business. Thank you for allowing us the opportunity to respond. Regards, Virgin Mobile |
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