Virgin Mobile South Africa Compliment
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | head office | COUNTRY | South Africa |
| TIME / DATE | 11:43 Tue 24 Jan | PERSON RESPONSIBLE | consultants |
| CUSTOMER | Lgush43 | View all reports by user |
3
 8
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| NATURE | Contract |
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| INCIDENT | Tue 24 Jan | ||
| HEADLINE | Lie, cheat |
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| I was called 4 months ago by one of the consulatants and offered me an airtime contract that id be paying R149 and receive airtime monthly, i had an option to top up the airtime should i run out, I told the agent i do not want a cell contract and she assured me that it wasnt a cell contract but rather an airtime one and even made reference to flexi cell. this package was to come with a complimentary cell ( samsung), they started debiting R231, the first month and from then its been R201 every month, I called in to cancell and send back the sim and the complimentary phone and now Im told i have a CELL contract with them, which is not the case and i dnt owe then since i always paid for the airtime in advance, since then ive been sent from pillar to post and i have since posted back the sim and complimentary cell...I was told that an agent would call me but i hvnt heard anything except for the constant threatening sms i receive once every week. I am not going to pay for such.... | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 16:52:03 | Tue 24 Jan 12 |
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Hello Lgush43, Thank you for your post. As per our telephonic conversation, we have informed you that we have launched an investigation. Kindly be advised that we will contact you at the arranged time in light of the resolution. We do apologise for the delay that our investigation is causing, but it is of vital importance to us that you are not subjected to similar experiences in future. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | Lgush43 | Time and Date | 11:09:57 | Fri 27 Jan 12 |
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Over the Moon:
My contract has been sucessfully cancelled, the agent who had called me did misrepresent the product. Thank you |
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