Virgin Mobile South Africa Compliment
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Direct | COUNTRY | South Africa |
| TIME / DATE | 10:22 Fri 27 Jan | PERSON RESPONSIBLE | |
| CUSTOMER | lheynes | View all reports by user |
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 5
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| NATURE | Billing/Accounts |
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| INCIDENT | Fri 27 Jan | ||
| HEADLINE | JUST CANTT CANCEL A CONTRACT |
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| I phoned Virgin mobile on 29th November to cancel my contract, I was informed that I would still have to pay for a futher two months. I phone again on the 27th January confirming that this would be the last month for payment and was told that they could see I had phoned on the 29th November but my contract had not been cancelled and is still active. I was then told to hold on for cancellations, which I did for about 10 minutes. Put down the phone and phoned again, again was on hold for 7 minutes. 0741361038 - Ref 45592557 | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 14:22:23 | Fri 27 Jan 12 |
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Hello lheynes, Thank you for your post. As per our telephonic conversation, we have informed you that your services have been cancelled. We apologise for any inconveniences caused. All our customers are important to us and as such we aim to solve all problems speedily and to the satisfaction of our customers. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | lheynes | Time and Date | 07:21:10 | Wed 1 Feb 12 |
| Over the Moon: I was called immediatley and the problem solved. | |||
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