Virgin Mobile South Africa Compliment
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 11:37 Fri 16 Dec | PERSON RESPONSIBLE | Tsego and Patrick |
| CUSTOMER | smuts_jhb | View all reports by user |
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| NATURE | Billing/Accounts |
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| INCIDENT | Fri 16 Dec | ||
| HEADLINE | Great service after Sales consultant messed up |
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I recently upgraded my contract with virgin, and the sales consultant incorrectly promised me that the package she was offering me will be the same as the 299 top up with sms's I had been on for the past 2 years. I found 3 months later, that this was not the case and I was in fact billed hundreds of rands more that expected. An investigation was launched and i received numerous calls and emails to keep me updated, thanks for this it was unexpected and refreshing to actually receive service. I was notified by Tshegofatso and Patrick at the cedar square office that they have agreed to rectify the mistake and that my deal had been changed back to the original (great) package i had. KEEP Up the great service, and thanks again! |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 11:49:32 | Fri 16 Dec 11 |
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Hello smuts_jhb, Thank you for the positive feedback. We are delighted with your positive commentary on the level of service you have encountered at Virgin Mobile South Africa. We would like to assure you that we are committed to continually improving our service to our customers. We at Virgin Mobile strive to achieve the highest level of service excellence and regard each and every customer as an important and critical part of our business. Thank you for allowing us the opportunity to respond to your feedback back. Regards, Virgin Mobile |
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