Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Everywhere | COUNTRY | South Africa |
| TIME / DATE | 21:24 Wed 8 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | videttedutoit | View all reports by user |
 0
3
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | WILL I EVER GET MY PHONE BACK FROM VIRGIN MOBILE? |
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I sent my phone in for repairs on 16 January '12. They told me that it will take 2 weeks to fix the phone. On 20 January I received a sms telling me to pay the assessment fee. After frustratingly trying to find out from the customer service why & how I should pay, I paid the amount on the same day. As the phone was not going to be repaired, I expected to receive my phone back soon. It's now 8 February. I have still not received my phone back yet!!! The only answer I get back from customer service is that they have to "follow the procedures". Don't they also have to follow the procedures of returning my phone back in 2 weeks!?!?! They only follow procedures when it entails them not delivering a proper service!! I am so fed up. As stated on the terms and conditions of the sick form, I was never informed that I will be liable for the assessment fee if the damage was my fault. That is something they have to tell upfront. Now I payed a fee, which I wasnt supposed to, and I don't get my phone back?!? If there was ANY possible way to cancel a contract without paying the remainder of the fees, I would have LOVED to do that. The only thing Im paying for now is POOR SERVICE! |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 12:26:33 | Thu 9 Feb 12 |
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Hello videttedutoit, Thank you for your post. As per our telephonic conversation, we have informed you that your handset is ready for collection at the Virgin Mobile Westgate Store. We apologise for any inconveniences caused. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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Relevant content (Last 5 Repairs / Servicing Problems)
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(( • )) Supplier's response | ||
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