Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | cedar square | COUNTRY | South Africa |
| TIME / DATE | 15:47 Fri 3 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Cindyg | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Where is my phone? |
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| I have not received my upgraded phone nor my airtime as I usually do and my account has been debited with the full amount. I have spoken to various people at the Call Centre but I have had no luck. The person who initially helped me, Earl, promised me complimentary airtime and a resolution of which neither has happened. | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 13:13:28 | Sat 4 Feb 12 |
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Hello Cindyg, Thank you for your post. As per our telephonic conversation, we have informed you that we are expediting the delivery of your handset. We regret the disturbance and nuisance that was caused and assure you that this was entirely unintentional. Your account was credited with the airtime in this regard. Please accept our sincerest apologies for the inconvenience caused. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | Cindyg | Time and Date | 13:32:58 | Thu 9 Feb 12 |
| Indifferent: Thank youf or your assistance so far. Please could someone kindly contact me with regards to changing my plan off prepaid and back onto my contract as was promised would happen when I received my phone. | |||
Relevant content (Last 5 Call Centre!! Problems)
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