Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | century city | COUNTRY | South Africa |
| TIME / DATE | 11:12 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | moorosi | View all reports by user |
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2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | VMSA is billing me wrongly |
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Virgin Mobile S.A agreed to terminate a mobile contract I hold with them and promised that this will be sealed on the 20th of January 2012. This is due to a 20 day period they need to process the cancellation of a contract according to them. However, my account still got debited on the 1st of February 2012. According to my understanding this should not happen. I called their call centre and as soon as I mention "cancellation", they immediately put me on hold. I really find this frustrating. Please help. |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 16:01:09 | Thu 2 Feb 12 |
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Hello moorosi, Thank you for getting in touch with us. As per our telephonic conversation, we have confirmed that your services have been cancelled. We are saddened to lose you a valued client. All our customers are important to us and as such we aim to solve all problems speedily and to the satisfaction of our customers. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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