Virgin Mobile South Africa Complaint

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SUPPLIER	Virgin Mobile South...	INDUSTRY	Telecommunications
BRANCH / AREA	Boksburg, East Rand Mall...	COUNTRY	South Africa
TIME / DATE	11:25 Wed 1 Feb	PERSON RESPONSIBLE
CUSTOMER	Aimee_D	View all reports by user	0 2
PROBLEM	Disgusting service and...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 1 Feb
HEADLINE	Virgin?? Really?? Cause I got *******!
My Virgin Mobile account is in my sisters name as she opened it for me when I was in Varsity 4 years ago.I made an arrangement with her in December that I would move the contract to my name.On the 2nd of January I went in to find out how to do this, I was told I would have to put a months notice in instore to cancel the contract. So I paid my cancellation fee at Woolworths EasyPay, took the confirmation to Virgin and they stated that once faxed to the Head Office by them the contract would be cancelled in 30 days.It would then become a prepaid account and only then could I open my own account under my name and get that number on my own contract. I waited and went in several times to check that I had done everything needed.Today I receive my airtime and phone to find out why - apparently the store doesnt do cancellations, head office does.This I was told after waiting 30 DAYS. On speaking to the manager Eugene I was told he would not help me, i must phone H.O. And if I wanted too I could add their FaceBook page to my list of places to complain - the Attitude and Lack of care.I did EVERYTHING i was asked to do and left with a very bad taste in my mouth! I expect more and want answers Add a new Virgin Mobile South Africa Report Inappropriate report?
SUPPLIER'S RESPONSE	Virgin Mobile South Africa	Time and Date	10:47:07 \| Thu 2 Feb 12
Hello Aimee_D, Thank you for getting in touch with us. As per our telephonic conversation, we have informed you that you will be contacted shortly from our Retentions Department in light of upgrading your services. We regret the disturbance and nuisance that was caused and assure you that this was entirely unintentional. Please do accept our sincerest apologies for the inconveniences caused. It is of vital importance to us that you are not subjected to similar experiences in future. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile