Virgin Mobile South Africa Complaint

SUPPLIER	Virgin Mobile South...	INDUSTRY	Telecommunications
BRANCH / AREA	Cape Town	COUNTRY	South Africa
TIME / DATE	10:30 Tue 7 Feb	PERSON RESPONSIBLE
CUSTOMER	Thea11	View all reports by user	0 1
PROBLEM	NO SERVICE!!	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Tue 7 Feb
HEADLINE	VIRGIN MOBILE - NO EDGE/INTERNET SERVICE
I couldn't wait to get my blackberry from Virgin Mobile! What a joke! Every weekend, and daily from 6pm to 8am the following morning I have no internet and bbm service. Why get a blackberry from Virgin Mobile if you cant use it!! I am really highly discusted. Add a new Virgin Mobile South Africa Report Inappropriate report?
SUPPLIER'S RESPONSE	Virgin Mobile South Africa	Time and Date	14:56:43 \| Tue 7 Feb 12
Hello Thea11, Thank you for getting in touch with us. As per our telephonic conversation, we have informed you that you will be contacted shortly from our Technical Support Team. We do apologise for the inconveniences caused. We regret the disturbance and nuisance that was caused and assure you that this was entirely unintentional. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile
CUSTOMER'S FEEDBACK	Thea11	Time and Date	14:11:58 \| Fri 10 Feb 12
Indifferent: Thank you for your quick response. Just another question, I changed my gmail account password on the internet today, and got a message on my phone I must change it on the blackberry, but it don't want to connect. What can I do?