Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Gauteng | COUNTRY | South Africa |
| TIME / DATE | 13:04 Thu 9 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Gillian123 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 9 Feb | ||
| HEADLINE | THREATENING TO BLACK LIST |
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| Cancelled contract and paid lump sum to cancel. Virgin were drawing money off my account for one year (given, also my own fault for not putting stop order in place). They reimbursed me. Today 09.02.2012 I received a call from Thebogo at Virgin advising me that I will be blacklisted if I do not repay the money that THEY over paid me! Virgin billing department worked out the amount owed to me and they want to blacklist me!!! I have phoned them to have this rectified - I wait in anticipation. They are incompetent. | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 16:59:11 | Thu 9 Feb 12 |
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Hello Gillian123, Thank you for getting in touch with us. In the attempts to contact you we have not been successful, in order for us to inform you accordingly. We have sent you an email communication in light of your concerns raised. Please do accept our sincerest apologies for the inconveniences caused. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | Gillian123 | Time and Date | 23:19:54 | Tue 14 Feb 12 |
| Utterly Disgusted: This should never have happened in the first place. Their error not mine. The fact that they threatened to blacklist me due to their incompetance - by replying promptly is NOT going to right it. It is only thanks to this forum that the problem was sorted | |||
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