Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | HEAD OFFICE ACCOUNTS | COUNTRY | South Africa |
| TIME / DATE | 13:40 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | TONYB0531 | View all reports by user |
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2
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | THEY OVERCHARGED ME |
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I CALLED IN AS THERE WAS TOO MUCH CHARGED ON MY STATEMENT.] NO ONE COULD TELL ME WHY, TALKED TO 5 DIFFERENT PEOPLE IN THERE BILLING DEPARTMENT NONTHA, TEBOGOM, BUKO, NTOMBINIB, NOT ONE KNEW WHAT WAS I CHARGE AN EXTRA R215.99 ON MY BILL, AS ONLY R200.00 IS WHAT HAD TO COME OFF?? TO TOP IT OFF MY BILL WAS R415.98 ( ON THE STATEMENT THEY GAVE ME) BUT R465.99 WAS TAKEN OUT OF MY ACCOUNT?? AND NO ONE CAN TELL ME WHY??? I AM STILL WAITING TO HEAR SOMETHING ANYTHING... BUT NOT AS YET??? SO WHAT IS THE R265.00 FOR? |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 11:38:00 | Fri 3 Feb 12 |
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Hello TONYB0531, Thank you for getting in touch with us. As per our telephonic conversation, we have informed you accordingly in this regard. We do apologise for the inconveniences caused by this matter. We regret the disturbance and nuisance that was caused and assure you that this was entirely unintentional. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | TONYB0531 | Time and Date | 08:22:53 | Tue 7 Feb 12 |
| Utterly Disgusted: STILL NO JOY... | |||
Relevant content (Last 5 Billing / Accounts Problems)
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