Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Menlyn | COUNTRY | South Africa |
| TIME / DATE | 12:25 Sat 4 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | Zan25 | View all reports by user |
 0
3
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Sat 4 Feb | ||
| HEADLINE | Still no phone after 6 months |
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Thinking of going legal with this matter..... still no response from you Virgin???listed was my first complaint its now 6 month? when will this be resolved......maybe in court?: Gave in phone the 04 August 2011. Phone was broken under warranty.Phone screen was just black.Booked phone in and still no response.Went there today 13 December 2011.Consultant will yet again look into the matter.She phoned repair centre and could not get hold of the broken phone and is missing.Then said phone is unrepairable this very confusing and is dragging NOW for 4 months???/And again we just got said will let us know |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 12:43:37 | Mon 6 Feb 12 |
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Hello Zan25, Thank you for getting in touch with us. As per our telephonic conversation, we have confirmed that we have launched an investigation. We will liaise with you until the matter has been resolved. Please accept our sincerest apologies for the frustration and inconvenience caused. We appreciate the opportunity to respond to your concerns and hope we are able to allay some of the concerns raised. Regards, Virgin Mobile |
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| UPDATED RESPONSE | Virgin Mobile South Africa | Time and Date | 13:46:29 | Mon 6 Feb 12 |
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Hello Zan25, Thank you for your post. As per our telephonic conversation, we have confirmed tht your handset is ready for collection at the Virgin Mobile Menlyn store. We do apologise for the inconveniences that has incured. Thank you for alloeing us the opportunity to address your concerns. Regards, Virgin Mobile |
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