Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Cape Town | COUNTRY | South Africa |
| TIME / DATE | 20:48 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | OMF.FFS | View all reports by user |
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1
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | SERIOUSLY!!! |
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first tried to port a virgin to virgin number...waited a week to hear it OBVIOUSLY cannot be done tried 2 debit total value of phone at once - DECLINED debit 3 x agreed amount at once - Still no refund tried to debit twice in 1 month - 1 DECLINED then got it right to debit twice in one month - NO PETROL MONEY NOW only once has correct amount been debited. 2 months later n still no call back from virgin to PAY BACK MY MONEY OWED but still keep debiting all i have are a bunch of call references and nothing to show for it ****** accounts ****** feedback ****** contract ****** service ****** ****** ****** |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 14:19:58 | Thu 2 Feb 12 |
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Hello OMF.FFS, Thank you for your post. In our attempts to contact you we have not been successful, but we have sent you an email communication to your email address provided. Please do accept our sincerest apologies for the inconveniences caused. Kindly be informed that you are welcome to our email communication. We regret the disturbance and nuisance that was caused and assure you that this was entirely unintentional. Regards, Virgin Mobile |
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