Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | HEADOFFICE / CALL CENTRE... | COUNTRY | South Africa |
| TIME / DATE | 08:40 Tue 7 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | BLESSIE | View all reports by user |
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Tue 7 Feb | ||
| HEADLINE | REPAIRS / SERVICING |
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| I have a contract with virgin mobile... I started experiencing cellphone problems the second week of Jaunary. I called Virgin Mobile Customer Service @ 123 to lodge a complain. I was told to phone nokia so that they can give me the pass word to restore factory settings. I called nokia with my own money but still the phone was not working. I phoned virgin mobile and i was told to return the phone to Virgin Mobile in Polokowane about 550km return. In Polokwane i was told that they have lodged a call they will call me within 48 hours. I waited for their call for almost two weeks. I returned to the shop on the 31st of Jan and the same thing happened. I had to go back with my cellphone without being repaired. 48 hours passed with no call from Virgin . I called customerservice 0n 2 Feb and i was told that they will send a courier service on monday to fetch the phone. They never pitched yesterday. Today i called customer care again and i was told that it take up to 14 working days gor them to send the courier to collect the phone. After compalining i was told that i will get feedback within 3 hours. Please assist because im paying for something which is not workin | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 14:16:47 | Tue 7 Feb 12 |
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Hello BLESSIE, Thank you for getting in touch with us. As per our telephonic conversation, we have confirmed that our Repair Centre has booked your handset in for repairs. Kindly be assured that we are in the process of expediting the collection of your handset. We do apologise for the inconveniences caused by this matter. We would like to assure you that we are committed to continually improving our service to our customers. Any deviation in this regard is of great concern to us. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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Relevant content (Last 5 Repairs / Servicing Problems)
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