Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | pretoria | COUNTRY | South Africa |
| TIME / DATE | 12:42 Fri 3 Feb | PERSON RESPONSIBLE | mbudzeni |
| CUSTOMER | rmbudzeni | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | poor service |
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| i was having a contract celphone with virgin mobile.i defaulted making payment and my name was listed as a result.The account has been settled in full three weeks back but they are refusing to send me a letter confirming that my account has been settled in full because whenever they promised to e-mail me a report they just cant keep their promise and it takes not less than R40,00 on a public phone to speak to their consultants.I need that confirmation urgently. | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 12:31:52 | Sat 4 Feb 12 |
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Hello rmbudzeni, Thank you for contacting us. In the attempts to contact you we have not been successful, but we have sent you the confirmation letter to your email address as per your request. We have instructed the credit bureaus to have the negative status updated on your payment profile. We do apologise for the inconveniences caused. Thank you for allowing us the opportunity to respond to your concerns. Regards, Virgin Mobile |
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