Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 11:33 Mon 6 Feb | PERSON RESPONSIBLE | Call Centre |
| CUSTOMER | carlasmit | View all reports by user |
 0
4
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| PROBLEM | Passing the Buck |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Passing the Bucket |
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| On 16 January 2012 I reported that my new cellphone were stolen and that it must be blacklisted. Virgin mobile told me that my phone were not a month old yet and that it will be insured. I must phone Phonesured they deal with the insurance of the phone. 4 Weeks later Phonesured phones me and inform me that the phone are not insured. But Fatima form Phonesured confirms that Virgin Mobile told her that they will replace the handset. Back to the beginning I phone Virgin mobile today 06/2/12 only to be told that I must phone phonesured. WOW VIRGIN MOBILE DO YOU CALL THAT SERVICE??? | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 09:32:14 | Sat 11 Feb 12 |
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Hello carlasmit, Please be advised that you're currently liaising with an internal Digital Customer Management representative who is currently attending to your concerns. Please accept our apologies for the inconvenience and frustrations caused in this regard. Thank you for allowing us the opportunity to respond. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | carlasmit | Time and Date | 13:49:10 | Thu 9 Feb 12 |
| Utterly Disgusted: Still waiting for feedback nothing yet | |||
Relevant content (Last 5 Passing the Buck Problems)
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(( • )) Supplier's response | ||
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