Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Head Office | COUNTRY | South Africa |
| TIME / DATE | 14:05 Thu 2 Feb | PERSON RESPONSIBLE | Veronique |
| CUSTOMER | Nix1984 | View all reports by user |
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3
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | Over charged for data and sms's |
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We are no longer being charged for sms's, thanks for that. However, on the the 0743001621 number, the data rates still appear to be excessive. Please could you review this. Also, when will the accounts be corrected and a credit passed for the previously overcharge for excessive data and sms's on both numbers 074 300 1621 and 072 499 0460. |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 12:43:02 | Fri 3 Feb 12 |
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Hello Nix1984, Thank you for your post. We refer to our email correspondence in light of your concerns raised. Kindly be informed that your account was credit accordingly in this regard. Please accept our sincerest apologies for the frustration and inconvenience. We appreciate the opportunity to respond to your concerns and hope we are able to allay some of the concerns raised. Regards, Virgin Mobile |
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