Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Fourways | COUNTRY | South Africa |
| TIME / DATE | 16:43 Mon 6 Feb | PERSON RESPONSIBLE | Similo Ngcobo |
| CUSTOMER | Dr_Swart | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | Oops, they did it again... |
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Firstly, thanks to Virgin Mobile for getting back promptly on the first complaint. Secondly, it happened again... This time, we drove through to Fourways (from Pretoria) to find out why we were overcharged on the account, part of this was apparently due to GPRS miscalculations (as Similo, the very friendly consultant at Fourways, told us). Expecting prompt resolution of the issue and feedback from SImilo (as I asked him to please phone us back, even if it is just to tell us that he is still awaiting progress), we left the Fourways branch, awaiting an answer. Now, three weeks after driving about 120km to find someone with an answer, we got a third account that is sky high with no apparent explanation or reimbursement in sight and only one call that we got from Similo a week later to say he is still awaiting progress... Now, maybe it is time that Virgin Mobile and us part ways, seeing as this is a recurring theme of unwillingness to solve a repetitive problem. Surely, the CPA makes provisions for services that are charged but not provided... Please, Virgin Mobile, cancel this account due to unlawful billing, or resolve this matter A.S.A.P. |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 13:04:36 | Tue 7 Feb 12 |
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Hello Dr_Swart, Thank you for getting in touch with us. In the attempts to contact you we have not been successful, in order for us to inform you that your account will be credited/adjusted accordingly in this regard. We do apologise for any inconveniences caused. Thank you for allowing us the respond to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | Dr_Swart | Time and Date | 16:20:06 | Thu 9 Feb 12 |
| Utterly Disgusted: Please contact the person whose number is on the account (the number I gave through on the report) as I am not currently available during the daytime and I am not even the main contract holder. Also, please supply us with contact details after you say "we can't get hold of you", otherwise it's of absolutely no help in trying to solve the matter if you don't get hold of me the first time. | |||
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