Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 12:00 Thu 2 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | angermtn | View all reports by user |
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| PROBLEM | Call Centre!! |
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| INCIDENT | Thu 2 Feb | ||
| HEADLINE | internet problem |
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| Ok, been using my phone to log onto internet, it stops working yesterday evening, still is not working, called 123-customer care twice. got cut off, and was being told stuff like maybe its in the area I am and to see if i have airtime....Please, I am not dumb, I do have airtime and it cant be the area as I have been using the internet in the very same area for months and had no problems untill yesterday evening. Will someone please attend to the problem and let me know whats happening! | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 10:13:32 | Fri 3 Feb 12 |
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Hello angermtn, Thank you for your post. As per our telephonic conversation, we have informed you that you will be contacted shortly from our Technical Support Department. We truly regret the delay our investigation is causing, but trust that you will understand our desire to identify the source of the cause, as it is of vital importance to us that you are not subjected to similar experiences in future. We regret the disturbance and nuisance that was caused and assure you that this was entirely unintentional. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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