Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 08:18 Wed 1 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | apersad | View all reports by user |
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1
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| PROBLEM | Incompetent Service |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Incompetent Service - INTERNATIONAL Roaming |
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| I write this in disgust of the service I received from Virgin Mobile and advise no one to use them. I activated international roaming last week, as my husband was leaving on a business trip abroad. The call centre advised me that i will receive a confirmation call in a day or two. This was done and i repeatedly enquired is there anything he needs to do when he reaches he destination, and they said when he lands and switches his phone on, it will be activated automatically and enabled to make n receive calls. Its 5 days now, and I am still unable to contact him because of the incompetency on VIRGIN Mobile. I called the call centre on numerous occasions, and all they say "the system shows it activated"...this is utter bull... The last time he was abroad, it worked, so why not now??? The call agents are not even willing to go the extra mile to assist. Their service stinks and will never recommend it to anyone. This has caused such an inconvenience and unnecessary stress for the both of us. | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 08:48:03 | Thu 2 Feb 12 |
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Hello apersad, Thank you for getting in touch with us. In the attempts to contact you we have not been successful, but we have sent you an email communication to your email address provided. Please be informed that the international roaming is active in this regard. We urgent you to revert to our email communication sent to your email address provided. Please do accept our sincerest apologies for the inconveniences caused. Thank you for allowing us the opportunity to respond to your concerns. Regards, Virgin Mobile |
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