Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | call centre head office | COUNTRY | South Africa |
| TIME / DATE | 20:34 Wed 8 Feb | PERSON RESPONSIBLE | custormer services ag... |
| CUSTOMER | vuyelwa84 | View all reports by user |
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| PROBLEM | Billing / Accounts |
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| INCIDENT | Wed 8 Feb | ||
| HEADLINE | INCOMPETENT AGENTS! THEY DONT CARE ABOUT CLIENTS |
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| This is my second complaint about this company and ive had it up to here with them,firstly it took them a month to deliver my phone after i complaint about them on this platform,i was told i only pay a once off fee,which was not the case after i enquired after i noticed that i was billed more than what i agreed to,only then i was told that the once off fee was dived in to 4 payments without my concerns nor notifying me,then after i told them that i wanted the cheapest contract as i wasnt going to use the sim card and that i didnt want the BIS but it was added and activated,i called to enquire and i was put thru to their techinical support department and i cancelled that Blackberry service and was told that it wont be included on the monthly payments.i called virgin mobile sa a few minutes ago to ask for the balnce on the contract as i want to cancel everything beacuse im really not happy with thier service at all,the agebt tells me that my installment is R219 what? i was told that it was going to be R99 per month and ol of a sudden its R219,asked gift the girl i spoke to how the ****,she said no the BIS is still included and my instalemnt was nver R99 ,,,i honestly dont belive this | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 12:03:51 | Thu 9 Feb 12 |
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Hello vuyelwa84, Thank you for getting in touch with us. As per our telephonic conversation, we have informed you accordingly light of your concerns raised. We do apologise for the inconveniences caused by this matter. Kindly accept our apology for the level of service caused to you our valued customer. At the outset we would like to assure you that we are committed to continually improving our service to our customers. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | vuyelwa84 | Time and Date | 06:38:51 | Wed 15 Feb 12 |
| Not Impressed: they didnt give resolution to my proplem,im sitting with problem where i signed up for a contract of R99 NOT R219 PER MONTH.i called them over and over and it was confirmed that per month is R99. i asked for the BIS to be cancelled as i stated to the consultant that i wasnt going to use thier sim card on the blackberry device,they sai not a problem,but ilater found out that it was included,i called they said it will be cancelled,i spoke to that department & they said it was done and i wont pay | |||
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