Virgin Mobile South Africa Complaint

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SUPPLIER	Virgin Mobile South...	INDUSTRY	Telecommunications
BRANCH / AREA	Sandton	COUNTRY	South Africa
TIME / DATE	14:44 Thu 2 Feb	PERSON RESPONSIBLE
CUSTOMER	Habiba	View all reports by user	0 1
PROBLEM	Increase in Cellular C...	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Thu 2 Feb
HEADLINE	I am being charged for what i am NOT using!
I renewed my cellular contract with Virgin Mobile with a Blackberry phone. No: 0845652500. I advised the consultant that i would not be using the Blackberry but would be giving it to my brother and that i would still be using my old phone (iPhone). I further advised that i did not need the Blackberry Internet Service and that it should be removed. I was told that there would be no extra monthly charges. I have found that i am unable to use any application on my phone as my Account sky rockets when i do. I have also found that even without using any application my Account increases daily. I went into the store and complained. I called the call centre and complained. I wrote emails and complained. I do not receive any feedback. The previous ref number is:45525166. Today, whilst checking my bank statement, i noticed an amount of R595.37 was deducted from my account. I called the Call Centre and the new ref number is:2793470. They could not tell me why it was sitting on that figure. My monthly instalment is R200. Whatever costs were being charged is not for my account as i have not been using my phone beyond the R200 call limit that i have set for myself. I need urgent assistance pls. Add a new Virgin Mobile South Africa Report Inappropriate report?
SUPPLIER'S RESPONSE	Virgin Mobile South Africa	Time and Date	14:39:39 \| Fri 3 Feb 12
Hello Habiba, Thank you for contacting us. As per our telephonic conversation, we have informed you that we have launched an intensive investigation. We do apologise for the delay that our investigation is causing. We regret the disturbance and nuisance that was caused and assure you that this was entirely unintentional. At the outset we would like to assure you that we are committed to continually improving our service to our customers. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile
CUSTOMER'S FEEDBACK	Habiba	Time and Date	12:04:18 \| Mon 26 Mar 12
Utterly Disgusted: I have to date, not received any response from Virgin. Their mail indicates that they would resolve the query as soon as possible. More than a month has passed and i have received no joy from them. Neither have i received a refund of the debited amount for services i did not utilise.