Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Call Centre | COUNTRY | South Africa |
| TIME / DATE | 17:07 Wed 1 Feb | PERSON RESPONSIBLE | Mandy/Mary |
| CUSTOMER | TshepoNk | View all reports by user |
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3
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| PROBLEM | Bad Attitude |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Hung up on me twice |
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| The lady first transferred me to another customer, second time she hung up on me after i wanted to complain about her. | |||
| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 13:15:38 | Thu 2 Feb 12 |
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Hello Tshepo@FNB, Thank you for getting in touch with us. In the attempts to contact you we have not been successful, but we have sent you an email communication to your email address provided. We urge you to revert to our correspondence in light of your solution. Please be assured that this is not the level of service we pride ourselves in; and hope to improve on our service offering going forward and trust that we have addressed your enquiry. We appreciate the opportunity to respond to your concerns and hope we are able to allay some of the concerns raised. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | TshepoNk | Time and Date | 15:50:15 | Mon 27 Feb 12 |
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Utterly Disgusted:
Good Day Veronique… Please be aware that I haven’t been getting any joy ever since the email you sent me, I have been trying to contact you previously and I still can’t get hold of you. I need assistance as I’m not getting any joy from the call center’s all the time and its really not fair that I have to stay on the phone while getting incorrect information and attitude over the phone. NB: PLEASE CONTACT ME ASAP/URGENTLY AS I NEED SERVICE. Thank You! |
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Relevant content (Last 5 Bad Attitude Problems)
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