Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Durban | COUNTRY | South Africa |
| TIME / DATE | 12:39 Mon 6 Feb | PERSON RESPONSIBLE | |
| CUSTOMER | ljsiedle | View all reports by user |
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1
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| PROBLEM | Repairs / Servicing |
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| INCIDENT | Mon 6 Feb | ||
| HEADLINE | HTC Desire Z in for repair 3 times/liquid damage?? |
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I sent my HTC Desire Z (under warranty) in for repair in December 2011. The touch screen had stopped responding after the battery had run flat. I was instructed to collect the device a couple of weeks later. It wouldn't switch on, so I sent it back in immediately. Later it came back again. This time the operating system was able to boot but it got stuck in a loop on the HTC logo. So I immediately sent it back again. Now I've been charged R188.10 for an "assessment" from the repair centre, where they have determined that the cause is liquid damage. This is highly suspicious. My phone has never been near liquid. It seems they have bricked the phone. They never addressed the original problem. The repair centre is Allied Mobile. I need my phone urgently as I am a freelance web developer, so this is obviously highly inconvenient for me. I've had to buy a Samsung in the mean time while this phone gets sent around the country. My advice to Virgin Mobile is they deal with a more reputable repair company or replace smart phones that have hardware issues. Simply flashing the OS of a smartphone does not fix every problem, and blaming everything on water damage is not acceptable. |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 14:54:41 | Mon 6 Feb 12 |
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Hello ljsiedle, Thank you for getting in touch with us. In the attempts to contact you we have not been successful, but we have sent you an email communication to your address provided. Please be informed that you are welcome to the email communication in light of the resolution. We regret the disturbance and nuisance that was caused and assure you that this was entirely unintentional. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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| CUSTOMER'S FEEDBACK | ljsiedle | Time and Date | 10:42:44 | Fri 17 Feb 12 |
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Not Impressed:
Received a cut and paste response from Virgin Mobile. I sent an email asking several questions which they did not bother to respond to. They are charging me R188 for a phone that is still under warranty for an "assessment" after their repair centre technician failed to repair the touch screen problem and bricked the phone. Was instructed to take it elsewhere or to the manufacturer at my own expense. VM customer care has always been non-existent. I'm really not surprised about this. |
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Relevant content (Last 5 Repairs / Servicing Problems)
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(( • )) Supplier's response | ||
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