Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Tyger Valley | COUNTRY | South Africa |
| TIME / DATE | 18:15 Fri 3 Feb | PERSON RESPONSIBLE | Melwin |
| CUSTOMER | robnhood | View all reports by user |
 18
31
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| PROBLEM | Hopeless |
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| INCIDENT | Fri 3 Feb | ||
| HEADLINE | Hopeless |
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I'm an existing client of VMSA. I need a phone & airtime for a charity NGO NPO on which I serve voluntarily. The airtime requirement is unevenly distributed across the year, with nothing in January til about March, then some activity in April & May, then almost nothing until July when by far the bulk of the activity occurs until the end of August. Then it's quiet again for the rest of the year. The cycle repeats each year. We need the same number each year as we liaise with over 400 people & it's irresponsible to get a new number each year. I asked about a pay-as-you-go. Melwin told me I must use airtime every day or they cancel the SIM card! Repeated requests to confirm this received the same message. He even asked some woman wearing MTN kit & she said MTN do the same - which I know for sure is bull because I've already asked them! We are a charity financed entirely by sponsorship & donations. Our personal involvements are entirely unpaid & indeed we use our own time & money to do this. We cannot afford to call or SMS every day to keep a SIM card active! Virgins, if this is your attitude, you not only won't get this charity's revenue, but you'll lose me as a client too! |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 10:18:45 | Mon 6 Feb 12 |
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Hello robnhood, Thank you for getting in touch with us. As per our telephonic conversation, we have informed you accordingly in this regard. Please accept our apology for the level of service you received from our Franchise and the inconvenience caused to you our valued customer. Your concerns raised have been resolved. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile |
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