Virgin Mobile South Africa Complaint

SUPPLIER	Virgin Mobile South...	INDUSTRY	Telecommunications
BRANCH / AREA	branch	COUNTRY	South Africa
TIME / DATE	10:12 Wed 8 Feb	PERSON RESPONSIBLE
CUSTOMER	vu	View all reports by user	0 2
PROBLEM	Technical query	Post this report to your Facebook page Post this report to your Twitter page
INCIDENT	Wed 8 Feb
HEADLINE	Fed Up
After my initial complaint against Virgin Mobile, i was contacted by them the next day at 15h00, the guy i spoke to asked if it was a convenient time to which i replied no it wasn't as we were working on a deadline and i couldn't speak to him, he asked when he could call back to which i responded i would be working very late that day but we would be taking a break at 16h00 and he could call then to which he agreed. 5 minutes later i received another call from a lady this time asking if it was a convenient time to assist with my query and i gave her the same response. Needless to say 16h00 came and went and the calls never came. Eventually my phone rang at 17h50, i couldn't take the call so it went to voicemail, the message i received was that they tried to assist me but if i wanted help i should contact the call centre. A week later and still no help. Add a new Virgin Mobile South Africa Report Inappropriate report?
SUPPLIER'S RESPONSE	Virgin Mobile South Africa	Time and Date	12:33:54 \| Wed 8 Feb 12
Hello vu, Thank you for getting in touch with us. In the attempts to contact you we have not been successful, but we have sent you an email communication to your email address provided. Please be assured that you will be contacted shortly from our Technical Support Team. We would like to assure you that we are committed to continually improving our service to our customers. Please accept our sincerest apologies for the frustration and inconvenience caused. Thank you for allowing us the opportunity to address your concerns. Regards, Virgin Mobile