Virgin Mobile South Africa Complaint
 SUPPLIER |
Virgin Mobile South... |
 INDUSTRY |
Telecommunications |
| BRANCH / AREA | Johannesburg | COUNTRY | South Africa |
| TIME / DATE | 16:00 Wed 1 Feb | PERSON RESPONSIBLE | Cancellation Department |
| CUSTOMER | mavundlaf | View all reports by user |
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3
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| PROBLEM | Feedback / Response |
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| INCIDENT | Wed 1 Feb | ||
| HEADLINE | Control Chat Contract |
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In 2009 i took a control chat with the servise provider which expired in February last year so all i want is to cancel the contract with them and i'm being sent to Peter and Paul and who ever, and i must say the service that we get from the shops really isn't appreciated well i dont want to go beyond what i need help with but i think that this should be looked at because now it has become a norm that customer are difficult. but i would have appreciated atleast a call from someone notifying me that my contract was ending and if i would still like to continue or not, hense i was called when contract was offered to me. this is why people dont want to take any of your services. can i just get help with this please. all i want is cancellation and i hope that you guys can really look at how you address the issues around customer service, people behind your face really give us incorrect information. and i know that i'm not the only one who feela this way. thanks |
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| SUPPLIER'S RESPONSE | Virgin Mobile South Africa | Time and Date | 12:03:42 | Thu 2 Feb 12 |
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Hello mavundlaf, Thank you for contacting us. As per our telephonic conversation, we have informed you that you will be contacted shortly from our Retentions Department in this regard. We are saddened to learn that you wish to have your services cancelled. All our customers are important to us and as such we aim to solve all problems speedily and to the satisfaction of our customers. We appreciate the opportunity to address your concerns. Regards, Virgin Mobile |
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